RETURN AND REFUND POLICY
To give you total peace of mind when shopping with us, we guarantee to refund any item you are not completely satisfied with, if it is returned in accordance with our Returns and Refunds Policy.
Please make sure your delivery address is correct and complete before submitting your order. IF your order is returned to our office, we will be happy to reship it. If your order is NOT returned to our office, we will not take any responsibility and we will not be able to resend it free of charge under any circumstances.
An address error is not covered by our stealth shipping promise.
Returns
Please note that we will be happy to assist you with any questions about your order within 90 days from the order shipment date.
If you want to return the purchased products for any reason, you need to Contact us to confirm your return, within 14 days of receiving your order. Any product returned without the prior consent of Dahood Urban Seeds will be returned at your expense.
Returned products must be new, unused and in their original packaging.
Once you have confirmed your return with us, send the items to our postal address. All returns are the responsibility of the customer until they reach us.
Products must be returned with a registered service, as we will not be responsible for returns lost in the post.
Damaged/Defective Goods
In the unlikely event that an item is found to be faulty or damaged, you may return the item for a replacement or refund. Please contact us within 14 days of receiving your order and return the goods in accordance with our returns policy above.
We will refund the shipping costs incurred in returning the items to us. In the UK, items must be returned via First Class Recorded Delivery. Overseas, items should only be returned using your country’s national postal service. We recommend using an insured delivery method; however, we will not accept additional charges for guaranteed overnight services or other courier services.
Replacement items will be shipped (or your payment refunded) within 14 days of receiving your return.
Exchanges
If you wish to exchange your items for different products from our range, please contact us first, within 14 days of receiving your order.
Returned products must be new, unused and in their original packaging. Please detail which item(s) you would like to receive as a replacement.
We will charge your card for the cost of shipping these replacements to you, as well as any additional balance your upgraded order may incur. If you paid by an alternative method, you will need to cover any additional costs before replacement products are shipped. If the cost of the replacement merchandise is less than the returned merchandise, you will be refunded the difference, less shipping costs.
Refunds
We will refund the cost of returned products. Shipping costs are not refundable.
We do not refund the cost of returning merchandise, except for the return of defective or damaged merchandise.
Refunds will be made by crediting your card or by check, depending on the method used for payment.
Refunds will be made within 14 days of receiving your return.
